Building a Global Euro Jet Family: One Employee at a Time

Building a Global Euro Jet Family: One Employee at a Time

The best feeling one can have in their professional worklife is when their team on-the-ground describes an operation that you helped to market and sell.

Add to that when the ramp agent remembers the name of the passenger, the pilot, their catering preferences, transportation requests, and every other specific detail.

Ultimately that is what we are here to do, ensure that our customer’s operation will go perfectly.

There is an old joke where a tourist asks a pedestrian in New York City “How do they get to Carnegie Hall?” Their response is “Practice, Practice, Practice.”

So how does one get to work on the ramp supervising a flight in Prague and Budapest? “Training, training, training.”

Earlier this Autumn we held yet another of our many training sessions for new agents from all across our core region at our Prague headquarters.

Even though we have our global agent network spread all over the world, we never hesitate to invest in them by bringing them to Prague for proper training.

We will not let our Ground Support Coordinator handle a customer’s flight on the ground unless they are properly trained according to Euro Jet’s high standards. However, practice and proper training can only get you so far.

The difference between a great piano player and a really good one is having that extra passion (the technical word is “umph”).

While you cannot properly identify it, you know it when you hear it.

At Euro Jet we do not just train our staff, but we get to know them. We learn about what kind of people they are, what are their hobbies, and how many beers it takes to get them to start revealing their darkest secrets.We cannot create a network of global agents without ensuring they are part of our Euro Jet Family.

We work tirelessly to create a working environment that incorporates a family atmosphere, friendship, dedication, hard work and love for all things aviation that can be felt in both our headquarters and at all our stations.

We stay close, regardless of where we are from or how far away we are from one another.

Though this can be a challenge when you have so many nationalities.

For instance, at our headquarters we have staff from 17 different countries. Now imagine all the other Global locations where we have our people stationed.

Explaining what makes us different from the competition is conditioned by bridging and embracing our differences and respecting each other.

At Euro Jet we strive to find unity in diversity, allowing us to create a network shaped by a sense of oneness.

And when you treat your employees with unity, respect, and understanding, it gets passed on to the customer where they are provided with the ultimate aviation experience.

When giving presentations to our new colleagues who are now handling flights in Bosnia-Herzegovina, Georgia, Slovenia, Albania, Romania, Bulgaria and Slovakia, we realized just how important it is to create that sense of trust and unity and honestly believe that we as a company are different – from the product that we offer to the way we do business and treat the customer.

So, thank you, Arbi, Matic, Anne-Mary, Dan, Stelios, Eva, Ana and Davit for coming to Prague, paying attention throughout the training, and reminding us of the basic values that we, as one company represent.

We will do this again this week in Prague when over 100 members of our Euro Jet family gather from around the globe for our big annual meeting.

In all honesty we cannot wait to hear all their stories about our customers, their experiences on the airport ramp, and that extra “umph” we give to every flight.

It just never gets old.